Extraordinary People

We take a deeper look into the people who make our business and our industry great! 

A diverse workforce has a range of positive benefits for our people and our business such as increased productivity, improved creativity, increased profits, improved employee engagement, reduced employee turnover, improved company reputation, Wider range of skills, improves cultural insights.

Keep an eye out each month to learn more about what makes our people extraordinary, what they love about their workplace and why they chose the industry and much more.


Jean Chapman

Jean Chapman Director of Corporate Sales Sky City

What made you want to get into hospitality and tourism?
The exciting challenge of dealing with a wide range of customers both domestic and international and selling SkyCity Hotel Group.

What's on your playlist?
I love music and your find lots on my play list, Jack Johnson, Mumford and Sons, Adele, Fleetwood Mac, Elton John, Coldplay, U2 then a bit of French Café Jazz, Blues and then give me some great classics, e.g. Rachmaninov. I love the drama of an orchestra.

What has this year taught you?
How to survive and develop through extraordinary challenges imposed by world-wide disruption and learning through it all to never say never.

What is a common misconception about the industry?
That the industry is frivolous and not the serious contributor to NZ's economic and cultural place in the world that it is. My role has been about the development of corporate, government, guests of government and the entertainment business opportunities, for both hotels. We have some amazing partners that support our hotel business.

What's your favourite quote?
"If you look at what you have in life you'll always have more. If you look at what you don't have in life, you'll never have enough." Oprah Winfrey

Who is your idol?
Helen Clark for showing women how you can lead, make the tough decisions but still be sensitive, consultative caring both at the national and international level while never forgetting the importance of family (in her individual case her caring of her much beloved elderly father while holding down high profile national and international positions) A factor here also was that she recognised the importance to NZ tourism industry and culture of a NZ owned company by opening the Sky City Grand Hotel.

What's one thing most people don't know about you?
My first profession was as a nurse at Kew Hospital Invercargill.

If money was no option, what is the first thing you would do?
Develop a process of philanthropy which would enable me to contribute to non-government organisations working in mental health and child poverty reduction including education and health and wellbeing.

Where are your favourite Kiwi spots to visit?
Coromandel, Bay of Islands, Queenstown, Fiordland, Abel Tasman National Park its hard to pick one place New Zealand is unique, how luck are we to live in this amazing country.

What do you think is missing from the industry?
Critical physical and ICT infrastructure to support innovation in the industry.


Dorothy Puklowski

Dorothy Puklowski Ass. Exec. Housekeeper Sky City

What are you looking forward to in 2021?
To being healthy and happy

Continental or cooked breakfast?
Cooked

Draw yourself next to your hotel.
I only can draw stick people, sorry!

What do you think is the most important attributes for your role?
A lot of patience!

Do you and/or your family have any traditions?
A roast lunch every Sunday.

What's something many people don't know about you?
I held long jump record, when I was at college, for 10 years.

If you could get a new skill in 10 minutes, what would it be?
How to master Excel properly!

What's your favourite thing about New Zealand?
Can travel around the country in quite a short time.

What advice would you give someone looking to get into your role?
Have plenty of patience!

What skill do you think everyone should learn?
Think before you speak


Geena Hutton Concierge Sky City Hotel Auckland

Geena is a multi-talented part of the SkyCity Hotel Concierge team and is passionate about customer experiences along with her twin brother Maxwell who works in the same team! Read about Geena below and how she will be playing Mary Poppins for three shows in the supercalifragilisticexpialidocious musical, Mary Poppins, at the Civic this month!

What's the biggest misconception people have about your position?
Some guests are surprised to see a woman working in my position, so I think the biggest misconception about my role is that women can't be porters, and we can!

What's the best advice you were ever given? Who was it from?
Some of the best advice I have ever received is to focus on your own journey and not compare your path to others. I don't remember who told me this, but I think about it almost every day.

What do you think is missing from the hotel industry?
I could only speak for Sky City hotel as it has been the only hotel I have experience working in, but I am impartial to wearing crocs. I think they would be a great asset to our uniform.

Cityscape or Harbour view?
It depends where I would be, but I think I would go with a harbour view.

Who is your idol?
My family have heavily inspired the person I am today. They are my biggest idols. But I also have to credit Michael Jackson... I used to watch him religiously as a child.

What's something many people don't know about you?
Outside of work I am known for my involvement in theatre and performing arts. I also like to sew, and I have twin brother who also works here at Sky City in the same department as me.

What three things make a hotel extraordinary?
Pleasant customer service, attention to detail and fun!

If someone was visiting Auckland what would be the number one thing you'd suggest doing?
A day at Waiheke Island - I highly recommend going if you haven't before. It is stunning.

Who would play you in a movie about your life?
A 20-year-old Geena Davis.

If your hotel was a famous person who would they be?
Taika Waititi of course!


Carmen Leong Guest Services Representative The Grand by SkyCity

What are you looking forward to in 2021?
Horizon grand opening.

Continental or cooked breakfast?
Cooked Breakfast.

What do you think is the most important attributes for your role?
A strong passion.

Do you and/or your family have any traditions?
Every Saturday night, my family and I would gather in the lounge and watch a movie together and it would be with caramel popcorn - our favourite!

What's something many people don't know about you?
I have a mild allergy to melon.

If you could get a new skill in 10 minutes, what would it be?
I'm thinking of knitting.

What's your favourite thing about New Zealand?
Bountiful nature, laid back society.

What advice would you give someone looking to get into your role?
Always be ready to challenge yourself and have fun!

What skill do you think everyone should learn?
Active listening and having empathy.