SkyCity New Zealand Complaints

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to enquiries@skycity.co.nz and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

  • acknowledge your complaint within 1-2 working days
  • gather and evaluate information about your complaint
  • respond to you within 20 working days.

If your complaint relates to any financial services we offer (including our currency exchange services) and we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.  You must contact FSCL within 2 months of the date of SkyCity's response to your complaint.  If you do not contact FSCL within 2 months, FSCL will be unable to investigate your complaint.

FSCL's service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

FSCL

FSCL
PO Box 5967
WELLINGTON 6011